{"id":510,"date":"2022-01-27T17:06:44","date_gmt":"2022-01-27T16:06:44","guid":{"rendered":"https:\/\/firefit-europe.eu\/faq\/"},"modified":"2025-10-01T15:11:42","modified_gmt":"2025-10-01T13:11:42","slug":"faq","status":"publish","type":"page","link":"https:\/\/firefit-europe.eu\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<section class=\"l-section wpb_row height_huge width_full with_img with_shape\"><div class=\"l-section-img\" role=\"img\" aria-label=\"Image\" data-img-width=\"1927\" data-img-height=\"1183\" style=\"background-image: url(https:\/\/firefit-europe.eu\/wp-content\/uploads\/2022\/02\/flamme-bg-uncut.jpg);background-position: center left;background-repeat: no-repeat;\"><\/div><div class=\"l-section-shape type_triangle pos_bottom on_front\" style=\"height:15vmin;\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 64 8\" preserveAspectRatio=\"none\" width=\"100%\" height=\"100%\">\r\n\t<path fill=\"currentColor\" d=\"M64 8 L0 8 L0 0 L32 7.9 L64 0 Z\"\/>\r\n<\/svg><\/div><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"g-cols wpb_row us_custom_1f64da91 via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">[vc_custom_heading text=&#8221;FAQ&#8221; font_container=&#8221;tag:h1|text_align:center|color:%23ffffff&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;%7B%22default%22%3A%7B%22font-weight%22%3A%22900%22%2C%22font-size%22%3A%2290px%22%7D%2C%22laptops%22%3A%7B%22font-weight%22%3A%22900%22%2C%22font-size%22%3A%2280px%22%7D%2C%22tablets%22%3A%7B%22font-weight%22%3A%22900%22%2C%22font-size%22%3A%2260px%22%7D%2C%22mobiles%22%3A%7B%22font-weight%22%3A%22900%22%2C%22font-size%22%3A%2240px%22%7D%7D&#8221;]<div class=\"w-separator size_medium\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-tabs us_custom_d2199d32 accordion toggle_style_1 has_scrolling\" style=\"--sections-title-size:inherit;--sections-gap:0.5rem;\"><div class=\"w-tabs-sections titles-align_none icon_chevron cpos_right\"><div class=\"w-tabs-section active\" id=\"p9de\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header active with_icon\" aria-controls=\"content-p9de\" aria-expanded=\"true\"><i class=\"fas fa-info\"><\/i><div class=\"w-tabs-section-title\" itemprop=\"name\">Am I allowed to use my own respiratory protective equipment?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-p9de\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>No. The respiratory protective equipment containing face mask and self-contained breathing apparatus will be provided by us and must be used.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"kb73\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header with_icon\" aria-controls=\"content-kb73\" aria-expanded=\"false\"><i class=\"fas fa-info\"><\/i><div class=\"w-tabs-section-title\" itemprop=\"name\">How can I pay for my registration?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-kb73\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>We offer payment by credit card, Sofort\u00fcberweisung, Giropay as well as Apple Pay and Google Pay.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"fc99\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header with_icon\" aria-controls=\"content-fc99\" aria-expanded=\"false\"><i class=\"fas fa-info\"><\/i><div class=\"w-tabs-section-title\" itemprop=\"name\">At what point in the registration process do I have my starting place secured?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-fc99\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Your starting place is secured as soon as you have filled in or ticked all the mandatory fields and successfully completed the payment. If the payment via the selected payment service provider is cancelled, the progress will be cancelled and you will have to register again.<\/p>\n<p>The items in your shopping cart are not being reserved!<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"gda1\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header with_icon\" aria-controls=\"content-gda1\" aria-expanded=\"false\"><i class=\"fas fa-info\"><\/i><div class=\"w-tabs-section-title\" itemprop=\"name\">How does the registration work?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-gda1\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>In the tour schedule you can see all the events that are currently planned. On individual event pages you will find information about when registration opens. In the event registration overview, you can see all the events for which registration is currently open.<\/p>\n<p>Before you can register for an event, you must register as a participant on our platform. All fields marked with (*) are mandatory and must be filled in. After your one-time registration, your data is stored and you can easily sign up for events. If something changes, you can change the data in your profile yourself.<\/p>\n<p>When registering tandems and relays, please note that all members you add to your team must already be registered in the system! When you click on register, you will receive an e-mail with the invoice. As soon as this has been paid, you are confirmed. Our system will inform you by e-mail which step you are in (waiting for payment, payment was successful, waiting list or registration has been deleted).<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"sea8\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header with_icon\" aria-controls=\"content-sea8\" aria-expanded=\"false\"><i class=\"fas fa-info\"><\/i><div class=\"w-tabs-section-title\" itemprop=\"name\">Why was my registration removed?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-sea8\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Our system deletes registrations for the following reasons:<\/p>\n<ul>\n<li>The data you submitted is incorrect (name, date of birth)<\/li>\n<li>You no longer wish to participate in the event<\/li>\n<li>You have requested the deletion of your data in accordance with the DSGVO<\/li>\n<li>You have unsubscribed from the Info May list<\/li>\n<\/ul>\n<p>If you have been wrongly removed, you are welcome to contact us at <a href=\"mailto:support@firefit-europe.de\">support@firefit-europe.de<\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"ef8c\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header with_icon\" aria-controls=\"content-ef8c\" aria-expanded=\"false\"><i class=\"fas fa-info\"><\/i><div class=\"w-tabs-section-title\" itemprop=\"name\">I entered my email address incorrectly when registering, what should I do?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-ef8c\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Shortly after your registration, we will send you a link to the address you provided. If your e-mail address is invalid, you will have to register again.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"s068\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header with_icon\" aria-controls=\"content-s068\" aria-expanded=\"false\"><i class=\"fas fa-info\"><\/i><div class=\"w-tabs-section-title\" itemprop=\"name\">I did not receive an email after registering, what now?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-s068\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Especially shortly after opening the registration, it can take a few minutes for the mail to be sent. Normally you should receive an email from us within a few minutes.<br \/>\nIf you have not received an email, it is usually due to a typing error. Immediately after registration, you will be shown all the data you have sent us. If you notice an error here, please contact us by e-mail.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"o144\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header with_icon\" aria-controls=\"content-o144\" aria-expanded=\"false\"><i class=\"fas fa-info\"><\/i><div class=\"w-tabs-section-title\" itemprop=\"name\">Do I have to show my G26.3 on the day of the competition?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-o144\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Yes, if you take part in the individual competition, we reserve the right to take a look at your certificate. This may be a copy or a digital copy.<\/p>\n<p>Should you not be able to present the document on the day of the competition, you will not be allowed to participate.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"h209\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-h209\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">I am 17 years old, can I start?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-h209\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>No, unfortunately not. Participants must be at least 18 years of age to compete in the regular singles, tandem or relay events.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wpb_text_column us_custom_35d02291\"><div class=\"wpb_wrapper\"><h5>We couldn&#8217;t answer your question?<br \/>\nWrite us an email at\u00a0<a href=\"mailto:faq@firefit-europe.de\">faq@firefit-europe.de<\/a> and we will help you.<\/h5>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"[vc_custom_heading text=\"FAQ\" font_container=\"tag:h1|text_align:center|color:%23ffffff\" use_theme_fonts=\"yes\" css=\"%7B%22default%22%3A%7B%22font-weight%22%3A%22900%22%2C%22font-size%22%3A%2290px%22%7D%2C%22laptops%22%3A%7B%22font-weight%22%3A%22900%22%2C%22font-size%22%3A%2280px%22%7D%2C%22tablets%22%3A%7B%22font-weight%22%3A%22900%22%2C%22font-size%22%3A%2260px%22%7D%2C%22mobiles%22%3A%7B%22font-weight%22%3A%22900%22%2C%22font-size%22%3A%2240px%22%7D%7D\"]Am I allowed to use my own respiratory protective equipment?No. The respiratory protective equipment containing face mask and self-contained breathing apparatus will be provided by us and must be used. How can I pay for my registration?We offer payment by credit card, Sofort\u00fcberweisung, Giropay as well as Apple Pay and Google...","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-510","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/firefit-europe.eu\/en\/wp-json\/wp\/v2\/pages\/510","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/firefit-europe.eu\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/firefit-europe.eu\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/firefit-europe.eu\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/firefit-europe.eu\/en\/wp-json\/wp\/v2\/comments?post=510"}],"version-history":[{"count":2,"href":"https:\/\/firefit-europe.eu\/en\/wp-json\/wp\/v2\/pages\/510\/revisions"}],"predecessor-version":[{"id":12167,"href":"https:\/\/firefit-europe.eu\/en\/wp-json\/wp\/v2\/pages\/510\/revisions\/12167"}],"wp:attachment":[{"href":"https:\/\/firefit-europe.eu\/en\/wp-json\/wp\/v2\/media?parent=510"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}