FAQ

We offer payment by credit card, Sofortüberweisung, Giropay as well as Apple Pay and Google Pay.

Your starting place is secured as soon as you have filled in or ticked all the mandatory fields and successfully completed the payment. If the payment via the selected payment service provider is cancelled, the progress will be cancelled and you will have to register again.

The items in your shopping cart are not being reserved!

In the tour schedule you can see all the events that are currently planned. On individual event pages you will find information about when registration opens. In the event registration overview, you can see all the events for which registration is currently open.

Before you can register for an event, you must register as a participant on our platform. All fields marked with (*) are mandatory and must be filled in. After your one-time registration, your data is stored and you can easily sign up for events. If something changes, you can change the data in your profile yourself.

When registering tandems and relays, please note that all members you add to your team must already be registered in the system! When you click on register, you will receive an e-mail with the invoice. As soon as this has been paid, you are confirmed. Our system will inform you by e-mail which step you are in (waiting for payment, payment was successful, waiting list or registration has been deleted).

Our system deletes registrations for the following reasons:

• The data you submitted is incorrect (name, date of birth)
• You no longer wish to participate in the event
• You have requested the deletion of your data in accordance with the DSGVO
• You have unsubscribed from the Info May list

If you have been wrongly removed, you are welcome to contact us at support@firefit-europe.de

Shortly after your registration, we will send you a link to the address you provided. If your e-mail address is invalid, you will have to register again.

Especially shortly after opening the registration, it can take a few minutes for the mail to be sent. Normally you should receive an email from us within a few minutes.
If you have not received an email, it is usually due to a typing error. Immediately after registration, you will be shown all the data you have sent us. If you notice an error here, please contact us by e-mail.

Yes, if you take part in the individual competition, we reserve the right to take a look at your certificate. This may be a copy or a digital copy.

Should you not be able to present the document on the day of the competition, you will not be allowed to participate.